Career Opportunities
TECHNICIAN
– Ensure all vehicle repairs and preventive maintenance are completed according to the manufacturer’s specifications and guidelines
– Provide safe and reliable vehicles upon completion of repairs and preventive maintenance.
– Perform in-fleet servicing on new cars according to company procedures as required.
– Perform turn-back servicing according to company procedures as required.
– Perform vehicle servicing/repairing to maintain company standards; maintain Out-Of-Service at or below 2%
– Maintain a safe and clean work/bay area
– Perform other related duties as required
– Notify management when inventory is running low
– Inform service writer and/or receptionist upon job completion and handing the key to the receptionist and/or service writer
SERVICE WRITER
– 2-5 years of experience in automotive industry
– Extensive knowledge of software used for preparing estimates, including but not limited to: ShopKey Shop Management SE and Mitchell Estimating, Microsoft Suite
– Working knowledge of vehicles
– Make important contributions to service revenue growth.
– Monitor customers’ records to check when scheduled servicing is due and contact them to arrange appointments.
– Identify remedial work that needs to be carried out in the future by arranging a thorough inspection of the vehicle when it is in the service center.
– Advise the customer when handing back the vehicle or contact the customer earlier if the remedial work is urgent.
– Demonstrates high levels of customer care and generate additional revenue.
– Keep track of inventory and order accordingly
– Ensuring all tickets are written correctly according to services performed, including both labor and parts, and collect full payment before closing out the invoices
– Display professionalism at all times
– Ensuring all parts ordered from vendors are correct and making follow-up calls as required
RECEPTIONIST
– Serve visitors by greeting, welcoming, directing and announcing them appropriately
– Answer, screen and forward any incoming phone calls while providing basic information when needed
– Receive and sort daily mail/deliveries/couriers
– Maintain security by following procedures and controlling access and tagging vehicles appropriately
– Update appointment calendars and schedule vehicle repair appointments
– Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
– Maintain a clean and safe environment including the lobby and restrooms
– Ensuring that all filing cabinets are organized files monthly and stow away as needed
– Proficient with Microsoft Office Suite and willingness and ability to learn software used such as ShopKey Shop Management SE
– Display professionalism at all times
– Solid communication skills, both written and verbal
– Ability to be resourceful and proactive in dealing with issues that may arise
– Ability to organize, multitask, prioritize tasks and work under pressure
– Update customers by 3:00pm on the status of their vehicle being repaired